Privacy & Cookie Policy

FABCOM Composite Gates

Website: https://fabcomcompositegates.co.uk

Last updated: 12 November 2026

1. Introduction

At FABCOM Composite Gates, we respect your privacy and are committed to protecting the personal information you share with us.

Whether you're browsing our website, contacting us about a project or using our online Gate Selector, we want you to feel confident about how your information is collected, used and protected.

This Privacy & Cookie Policy explains how we handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable privacy legislation.

2. Who We Are

FABCOM Composite Gates specialises in composite gates, steel-framed gates, wrought iron products, fencing and bespoke metal fabrication.

For the purposes of data protection legislation, the business operating this website is responsible for determining how and why personal information is processed.

Business: FABCOM Composite Gates

Legal trading name: To be confirmed

Business address: To be confirmed

Website: https://fabcomcompositegates.co.uk

Telephone / WhatsApp: 07828 367 248

Email: info@fabcomcompositegates.co.uk

You can contact us using the details above with any questions about your personal information.

3. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information you provide directly

• Your name and contact details.

• Your email address and telephone number.

• Your property address or proposed installation location.

• Details of your enquiry or project requirements.

• Product preferences, measurements, designs, colours and finishes.

• Photographs or other files submitted through our Gate Selector.

• Information supplied through contact forms, email or other correspondence.

Information collected automatically

When you visit our website, certain technical information may be collected, including:

• IP address and approximate geographical location.

• Browser type, device type and operating system.

• Pages visited and general website interactions.

• Referral sources and website performance information.

• Cookie preferences and relevant technical information.

We aim to collect only the information reasonably necessary to provide our services, respond to enquiries and maintain the website.

4. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Responding to enquiries and requests for quotations.

• Reviewing Gate Selector submissions.

• Assessing project requirements and product suitability.

• Preparing quotations and discussing proposed orders.

• Arranging measurements, consultations or installations.

• Communicating with customers about their projects.

• Maintaining records relating to enquiries and completed work.

• Improving our website, products and services.

• Protecting our website against misuse and security threats.

• Complying with legal, accounting and regulatory obligations.

We do not sell personal information to third parties.

5. Our Lawful Basis for Processing Information

Under UK data protection law, we must have a valid lawful basis for processing personal information.

Depending on the circumstances, we rely on:

Contract or steps before entering a contract

Where information is needed to provide quotations, assess project requirements, process orders or carry out agreed services.

Legitimate interests

Where processing is reasonably necessary to respond to business enquiries, maintain customer relationships, improve our services, protect our website or operate our business effectively.

Our legitimate interests include providing an efficient enquiry service, maintaining accurate business records and ensuring the security and reliability of our website. We consider these interests alongside the rights and freedoms of individuals.

Legal obligations

Where information must be retained or processed to comply with applicable laws, such as accounting, tax or regulatory requirements.

Consent

Where consent is required, for example for certain cookies, optional communications or other activities that rely on consent.

Where we rely on consent, you may withdraw it at any time.

6. Our Online Gate Selector

Our Gate Selector allows visitors to explore gate designs, finishes, fittings and installation options before submitting an enquiry.

To help us assess a request, the tool may collect:

• Customer names and contact details.

• Selected gate styles and product options.

• Preferred materials and finishes.

• Approximate dimensions and measurements.

• Installation preferences.

• Photographs of existing gates, entrances, driveways or boundaries.

• Additional project instructions or comments.

This information is used to review customer requirements, discuss suitable products and prepare quotations.

Gate Selector submissions are treated as enquiries and do not automatically constitute confirmed orders.

Photographs and uploaded files

Photographs submitted through the Gate Selector are intended to help us understand the location and requirements of a proposed installation.

We ask customers to avoid including unnecessary personal information or identifiable individuals in uploaded photographs.

Submitted photographs will be used for the relevant enquiry or project and will not be published in our website gallery, promotional materials or social media without an appropriate lawful basis or permission where required.

Access to submitted information is restricted to those who reasonably need it for business purposes.

7. Contact Forms and Enquiries

When you contact FABCOM through our website, we use the information provided to respond to your enquiry.

Your details may be retained where necessary to continue discussions, prepare a quotation or maintain relevant business records.

Submitting an enquiry does not automatically subscribe you to marketing communications.

If we introduce optional newsletters or promotional email services, we will provide appropriate privacy information and any required consent or opt-out mechanisms.

8. Google Analytics and Website Performance

We use Google Analytics to help us understand how visitors interact with our website.

This can provide information about:

• The number of visitors to the website.

• Which pages are viewed most frequently.

• How visitors find our website.

• General device and browser information.

• How visitors interact with features such as the Gate Selector.

We use this information to improve website navigation, content and performance.

Google Analytics may use cookies and similar technologies. We manage these in accordance with applicable cookie requirements and the choices available through our website's cookie controls.

Google's handling of information is also subject to its own privacy documentation, available at:

https://policies.google.com/privacy

9. Cookies

Cookies are small files or pieces of information stored on your device when you visit a website.

They help websites function correctly, remember certain preferences and, where permitted, provide information about website usage.

Our website may use the following categories of cookies.

Essential cookies

These support necessary website functions, security and technical operations.

Essential cookies may be used without consent where they meet the applicable legal exemption.

Analytics cookies

These help us understand website traffic, visitor behaviour and general website performance.

We use analytics information to improve the website and identify areas that may benefit from development.

Functional cookies

These may remember visitor choices or support optional website features.

Where required by law, we will ask for permission before setting non-essential cookies or using similar technologies.

Managing Your Cookie Preferences

You can manage or withdraw your cookie consent using the cookie preference controls provided on our website.

You may also restrict or delete cookies through your browser settings.

Disabling certain cookies may affect some optional website features, although essential website functionality should remain available.

10. Sharing Your Information

We only share personal information where reasonably necessary for legitimate business or legal purposes.

This may include trusted service providers involved in:

• Website hosting and technical maintenance.

• Business email and communications.

• Website security and data storage.

• Analytics and website performance services.

• Order fulfilment or installation, where applicable.

• Professional accounting, legal or regulatory services.

Where service providers process personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

We may also disclose information where required by law or to protect our legal rights.

We do not sell customer contact details or Gate Selector submissions to third-party marketing organisations.

11. Data Storage and Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures may include secure website connections, access controls, software maintenance, security monitoring and appropriate backup arrangements.

While we take reasonable precautions, no website or electronic communication system can be guaranteed to be completely secure.

Customers should avoid submitting sensitive personal information unless it is necessary for their enquiry.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal and business requirements.

Retention periods depend on the nature of the information and may include:

• General enquiries: Retained for a reasonable period to allow follow-up and administration.

• Gate Selector submissions: Retained while an enquiry or proposed project is being assessed and for an appropriate follow-up period.

• Customer orders and invoices: Retained for the periods required by applicable accounting, tax and legal obligations.

• Uploaded photographs: Retained where needed for quotation preparation, project delivery, customer records or dispute resolution.

• Website analytics: Retained in accordance with our configured analytics retention settings.

Information is securely deleted or anonymised when it is no longer required, subject to applicable legal obligations.

13. International Data Transfers

Some technology and service providers may process or store information outside the United Kingdom.

Where international transfers take place, we will ensure they are covered by a lawful transfer mechanism and appropriate safeguards, as required by UK data protection legislation.

These may include UK adequacy regulations or recognised contractual safeguards.

You may contact us for further information about relevant international transfers and safeguards.

14. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

• Access: Request a copy of the personal information we hold about you.

• Rectification: Ask us to correct inaccurate or incomplete information.

• Erasure: Request deletion of personal information where the applicable conditions are met.

• Restriction: Ask us to restrict certain processing activities.

• Data portability: Receive certain personal information in a structured format where applicable.

• Withdraw consent: Withdraw consent where processing relies on it.

• Automated decision-making: Exercise applicable rights concerning qualifying automated decisions.

Your right to object

You have the right to object to processing based on legitimate interests in certain circumstances.

You also have the right to object to the use of your personal information for direct marketing at any time.

To exercise your rights, please contact us using the details provided in this policy.

We will respond in accordance with applicable data protection legislation.

15. Third-Party Websites

Our website may contain links to external websites, platforms or services.

We are not responsible for the privacy practices or content of independently operated websites.

We recommend reviewing their privacy policies before providing personal information.

16. Children's Privacy

Our website is intended for people seeking information about our products and services.

We do not knowingly seek to collect personal information from children through our general enquiry facilities.

If we become aware that personal information has been submitted by a child in circumstances where it should not have been collected, we will take appropriate steps to address the matter.

17. Changes to This Policy

We may update this Privacy & Cookie Policy to reflect changes in our website, services, technology or legal obligations.

Any revised version will be published on this page with an updated revision date.

We encourage visitors to review this policy periodically.

18. Contacting Us About Privacy

If you have any questions, concerns or requests relating to personal information held by FABCOM, please contact us.

FABCOM Composite Gates

Website: https://fabcomcompositegates.co.uk

Telephone / WhatsApp: 07828 367 248

Email: privacy@fabcomcompositegates.co.uk

We will make every reasonable effort to address privacy enquiries appropriately and promptly.

19. Complaints and the Information Commissioner's Office

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can investigate.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office

Website: https://ico.org.uk

Telephone: 0303 123 1113

FABCOM Composite Gates

Built to Last. Crafted with Precision. Made for Your Property.